TERMS & CONDITIONS
Terms and Conditions
- Standard occupancy per apartment is 2. Additional guests are at an additional rate. You must advise us of any change in the number of persons using the room and agree to pay any additional charges for additional persons not included in the number stated at the time of registration.
- Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the room, grounds or car park remain your responsibility and we are not responsible for their safekeeping.
- You agree that we may use your email address to send you information.
- In the event that we, for reasons beyond our control, need to reject or change a confirmed reservations, we will use all reasonable endeavours to facilitate alternative accommodation. However, if no alternative is provided to you, The Grand Old Duke will return any deposit made and considered it cancelled. This is the limit of the our liability.
- A 1 night deposit is taken upon booking and full payment is due upon arrival.
- FREE Cancellation up to 7 days prior to check-in.
- On standard bookings we have a 2 day cancellation policy; cancellation advice is required by 2.00pm hotel time 48 hours prior to the booking’s arrival date. Cancellations made after this time will be charged a cancellation fee equal to one night accommodation. Standard bookings exclude public holidays and peak periods.
- Public Holidays & Peak Periods: 7 Day Cancellation Policy: Cancellations or changes to bookings falling during events such as Christmas, New Year, Easter, certain festivals and school holidays must be made at least 7 days prior to the check in date. Cancellations made within 7 days of arrival will incur a cancellation fee equal to 50% of the booking charge.
- All bookings require a deposit of one night accommodation at the time of booking. Full payment is due at check in.
- COVID-19 policy: We will waive any cancellation fees if COVID-19 travel restrictions are imposed. These are handled these on a case-by-case basis, please get in touch via email – firstname.lastname@example.org
- For clarification on any of these conditions, please email us.